Refund Policy

Effective Date: [16 Aug 2026]

 

At Sleek Italia, we want you to love what you order. If something isn't right, here's how our returns and refunds work.

 

Eligibility for Returns

• Returns must be requested within 7 days of delivery.
• Items must be unused, unwashed, and unaltered, with all original tags and packaging intact.
• Innerwear, swimwear, and items marked "Final Sale" or purchased during clearance/sale events are not eligible for return, for hygiene and pricing reasons.
• Items showing signs of wear, perfume, deodorant marks, or alteration will not be accepted.

 

How to Initiate a Return

1. Email us at sleekitalia51@gmail.com or call 9811239079 / 9871007767 with your order number and reason for return.

2. Our team will confirm eligibility and share pickup/return instructions.

3. Once we receive and inspect the item, we'll notify you of the approval status.

 

Refunds

Approved refunds are processed to your original payment method within 7–10 business days of us receiving the returned item.

For prepaid orders, refunds are credited to the original payment source. For orders paid via other methods, we may offer store credit or bank transfer.

Shipping charges (if any were paid) are non-refundable, except where the return is due to our error (wrong/defective item).

 

Exchanges

We currently offer size/product exchanges subject to stock availability. Request an exchange the same way you'd request a return.

 

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund.

 

Non-Returnable Situations

• Change of mind after the 7-day window
• Items without original tags/packaging
• Sale/clearance items marked as non-returnable at checkout

 

For any questions, reach out to sleekitalia51@gmail.com.